Marina Donhauser, daugher of our Executive Project Manager Beth Donhauser, raised $300 (of the $1,300 total raised) from the Clarence High School Chapter of Sadd which will be donated to the Leukemia and Lymphoma Society. Great effort Marina! You might have a future in fund raising!!
A few brave souls came into work with Halloween costumes today...Dennis Nitecki, Head Press Operator and "Pirate" , Kim Nitecki, QA Specialist and "Robin", and Jeff Bertrand, CEO and "82nd Airborne soldier". We wish everyone a fun and safe Halloween. After seeing some of his "crazy" colleagues dress up, Keith Schwertfeger, Director of Business Development, showed up a short time later in his old fire figher uniform.
We're having a fun time at the plant today!
JH Bertrand has used Global Vision's Scan TVS system for many years. We are pleased to announce that we are upgrading to the Latest TVS system which includes new software and hardware. "We've had great luck with Global Vision", Jeff Bertrand noted. Because of the nature of healthcare printing, we compare all customer art to the finished printed piece. Often, this means that there are very thick booklets involved which take time to scan and review. GV's new system is going to make this faster and easier for us. "We're really excited because this is one piece of equipment that gets heavily used in our facility. We really do get our money's worth here", says Jeff Bertrand.
We're exhibiting again at Contract Pharma on September 19th. We hope you have a chance to come in and say hello. Doors open at 10 am at the Hyatt Regency and close down at 4 pm. Last year, we had a lot of people stop by which was wonderful. It was a great show. If you are anywhere around New Brunswick at that time, please stop by. Our booth # is 96.
The Hyatt Regency is located on 2 Albany Street in New Brunswick. About 3 miles off the New Jersey Turnpike.
Companies don't often talk about their ethics, but I think they should. I have a philosophy that I believe deeply (and I install in our wonderful staff) which is that no piece of business is worth losing our reputation as a honest and ethical family business. This belief is so deep that JH Bertrand will often overreact to any situation that may become an ethics issue.
The most common one we see is when a distributor is selling a piece of business to a customer (we'll call him X), and customer X calls us directly by accident or intentionally for a quote. If we see the connection which might be by recognizing the specification or seeing a clue in an email, we will immediately call the distributor and ask what they want done. We do this because we want to do whatever makes the distributor happy which might be no quote or bidding the job closer to what the distributor would be selling it for and etc. Believe me when I say we do this fast because we do. I would rather give up the job rather than have somebody say that JH Bertrand went around them.
To be bluntly honest, we catch 99% of these conflicts because of good inter-office communication. However, there are times when it does get past us. When that happens, we work things out with the distributor in a way that makes him/her whole which might mean putting a stop to the direct communication and/or sharing the margin. The above situatuion is extremely rare. I only remember that happening twice in the last 20 years. Both cases worked out fine. However, I wanted to mention this because in the age of so much interconnection, it can't be overstated enough that when you resell for JH Bertrand, you are fully protected by a strong ethic. Thank you for being a valued partner/customer of ours.