Customer compliment about our ability to react so quickly to perceived label issue.

We don't publish names or give other confidential information for privacy and competitive reasons.

"Jeff, I’d like to personally thank you again on your quick response to coming out to our plant to verify that your labels were not defective. I like that very much in the vendors that deal with and to be quite honest with you, do not see that type of attitude with a lot of my other vendors. We did indeed have a bad sensor, and after it was repaired, I have had no issues running the “faulty” labels. Again, thanks for your responsiveness and I am looking forward to doing business with you in the future."

Engineer at major ag chemical manufacturer

Jeff Bertrand comment- When problems occur, react quickly and do it with passion. Often, it becomes an opportunity to forge a closer relationship with your customer.