Jeff Bertrand

Customer compliment about our ability to react so quickly to perceived label issue.

We don't publish names or give other confidential information for privacy and competitive reasons.

"Jeff, I’d like to personally thank you again on your quick response to coming out to our plant to verify that your labels were not defective. I like that very much in the vendors that deal with and to be quite honest with you, do not see that type of attitude with a lot of my other vendors. We did indeed have a bad sensor, and after it was repaired, I have had no issues running the “faulty” labels. Again, thanks for your responsiveness and I am looking forward to doing business with you in the future."

Engineer at major ag chemical manufacturer

Jeff Bertrand comment- When problems occur, react quickly and do it with passion. Often, it becomes an opportunity to forge a closer relationship with your customer.

One of the nicest compliments from a JHB distributor we ever got!

Dear Jeff,

I wanted to take a moment to tell you how much I appreciate the “partnership” we have formed with J.H. Bertrand.  Over two years ago when I first quoted my labels, you were not the least expensive, but the level of customer service I received was outstanding and I knew my labels would be in great hands. We simply could not be happier with the label quality, turnaround, or pricing and the customer service is just second to none.

I would highly recommend J.H.Bertrand to any company looking to do business with you.  The JHB team simply cannot be beat.  I continue to be extremely pleased, which is why we now produce 12 different labels with you. This is my 26^th year in the printing industry and the first time I’ve ever worked with such a cohesive team offering outstanding service with such superior quality.  As a distributor, I've worked with literally hundreds of vendors.  JHB never ceases to amaze me!

 Your team is to be commended for their consistent efforts.  Jennifer Thomas simply offers me the best customer service and her response time is more than I can ask for.  She is always so friendly and extremely knowledgeable. The rest of your team from Aristotle Pantelis to Ann Chimera to Beth Donhauser, to the people in your plants and your pre-press team are greatly appreciated for time and again making me look so great!

Bravo! Keep up the great work and thanks so very much!  You certainly have so much to be proud of! Here's to many more years working together!

 Sincerely,

Lisa L

Kansas City, MO

JHB Distributor

A kind note from a distributor

We produced a nice booklet label project for this customer a few months back. In a follow up email, we received the note below. As normal, we don't publish names or give other confidential information for privacy and competitive reasons.

Our customer wrote:

"Before we get to that, I want to respond to your inquiry about the possibility of producing more of the fold out labels.  I can’t say with any certainty that there will be another order coming within the next few months.  What I can say with certainly is that our customer was absolutely thrilled with the job you did and has assured us that any future orders and new opportunities for the same type of application would come to us.  And…if it comes to us it will be coming to you.  The support you provided me was exceptional!"

A JHB Distributor

 

 

Really nice compliment from a distributor

We don't publish names or sensitive information for privacy and competitive reasons.

 

"I really like the service, honesty,responsiveness and can do attitude of everyone at Bertrand! Very refreshing! Most definitely can buy more time for the delivery. Can you ship by 11/21, if you need more let me know and I will try and get it!"

 

Our response (from Jennifer)

Thank you for the kind words and the extra time! I don’t think we’ll have any problems shipping by 11/21. I will let you know if we have any further concerns.  Please watch for another e-mail with your confirmation attached. Talk to you soon!

Jennifer Thomas

Customer Service Rep

(716)631-9201

 

A nice compliment for our executive project manager

Sensitive information is always removed when a nice comment is published.

Hi Beth,

I just wanted to say Thanks and what a great experience working with you and your company.  Thanks for all your help.

Sherr

(From a large oil company)

Kind email from sales manager at label company

This email was sent to my father by a label manufacturer. We have removed names and other sensitive information for privacy.

Hi John,

   Thank you for your recent e-mail. I often refer people to your company
and the clients are very impressed with the wide-range of work that your
company can produce. I would be happy to consider selling the "new and
improved" booklet label and I was wondering if you had any samples that I
could take a look at. Please also feel free to direct customers our way if
there is a request for something that you are unable to manufacture. I
appreciate your time and look forward to us working together.

May you have continued success in all that you do.

Sincerely

Sales Manger for label company

Nice comments about JHB on international shipments

More and more of our shipments seem to be ending up in other parts of the world. One of our most recent projects (an ag chem booklet label) was sent to both Australia and China. Setting up those shipments can be complicated. If the paperwork isn't right, it may delay it in customs so we really work hard to not only make the booklet label, but also make sure that the shipment is prepared properly.

Here's what our distributor and the end customer in Australia said (contact last names, product names and other sensitive information has been removed for privacy):

Distributor-

Jennifer and Ann,

Please see the correspondence that I received below from my customer here in Virginia and then the one below that from Australia.  Thank you for everything you did to make this all come together.  I hope we will be rewarded with many more opportunities for these folks.  I am also forwarding an email that was sent from China. 

God Bless both of you for your hard work and dedication.

----------------------------------------------------------------------------------------------------------------------------------------------

THOUGHT YOU MIGHT WANT TO SEE THIS.  HOO RAY!!!!!!!

ALL OF YOUR HARD WORK PAID OFF.  THANKS.

HAVE A GOOD WEEKEND. 

SUSAN

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Susan,

We received the ##### labels yesterday (thanks for that) and have applied them to the canisters.

We are most pleased with how they have turned out. They are perfect (if you can use that word to describe a label)!

Thanks again for all of your help.

Have a great weekend,

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Praise from a manager in pharma industry

For privacy and competitive purposes, names and key information have been removed.

In a message dated 8/1/2007 4:05:52 P.M. Eastern Daylight Time,

Dear Beth, I cannot thank you enough for all your hard work and diligence to get these labels to us so quickly.  This really means a lot and will help in the release process! Please, PLEASE, PLEASE share with all the Folks how appreciative we are and how important this project was to us.You, Jeff and the JH Bertrand Team are a wonderful group to work with and a huge asset to us.  Our ability to succeed on this project would not have been possible without JHB!!  Why anyone would go to any other Vendor is beyond me ! ! ! Thanks again for taking such great care of us!! Once we get these kits labeled and released, I say we all celebrate with some Champagne to toast the success of this project for our friends in France!!!  MY TREAT ! ! !  “ROAD TRIP TO BUFFALO! ! ! ! “

Manager in the pharma industry

To all our wonderful vendors

For privacy and competitive reasons, we don't name the company or last name of the contact. All sensitive information is also removed.

Here Beth thanks our customer for her kind comments. It is a perfect illustration of how we take care of our customers on a daily basis.

Good Morning Denise!

You are more than welcome!

Sometimes when projects start to fall it's hard to pick up the pieces. This was one of those fun ones that kept all of us on our toes. We will proceed as quickly as possible with production of the sleeves and supps and will keep Joanne informed of our progress and expected delivery dates.

We Thank You as well for your continued confidence in us to meet your expectations, and for the wonderful long term relationship between our companies. You all make it easy to work through these kinds of projects with a team effort atmosphere!

Now that we're approved on all items - take a deep breath and...

Have a Wonderful Wednesday!

Beth - JH Bertrand

(716)631-9201

In a message dated 11/8/2006 8:13:01 A.M. Eastern Standard Time,

To all our wonderful vendors,

Thank you! Thank you!

The ### labels are all finally approved.

This was a long............................. HARD process.

From bad logos, bad barcodes, bad weather, multiple changes

you name the storm we weathered it.

We couldn't have survived without all of your hard work and efforts.

I believe our customer will be very pleased with the end product.

We are always grateful and appreciative of your patience,

attention to detail, flexibility, and sense of urgency. 

You're all great team players and I am honored to be a part of the team.

Many Thanks,
Denise

Kind words from pharmaceutical customer

For privacy and competitive reasons, we can't post company names or last names of contacts. We will never post any information that is confidential.

 

BETH WROTE-

Hi Lou!

Many thanks to you as well. I can't tell you how nice it is to be appreciated!

We are a family owned business that prides ourselves on our customer service. We all work hard to make your job easier and don't mind at all taking the specialty label projects off your desk!

I understand about the many hats, I've been here long enough to have worn them all -and am also a quick change artist when needed.

Again - your kind words are sincerely appreciated!

As always - feel free to contact me if we can be of any more help.

Have a Marvelous Day!

Beth - JH Bertrand

(716)631-9201

OUR CUSTOMER WROTE-

In a message dated 5/9/2006 3:56:01 P.M. Eastern Standard Time,

Thanks to you and your company for helping to always make things easier (and competitive).   Because we are a small company, I wear many hats here.    I don't get a "department" whose job it is to by rebate coupons!!  I just have to put it on my list.  When a nice company like you goes out of their way to make things easier, it really means a lot to me in the course of a busy day

Thanks again,

Lou

(pharmaceutical customer)