JH Bertrand

Kind comments from a JHB distributor

We don't publish full names or company information for privacy and competitive reason.

"I cannot begin to tell you how much I appreciate all that you do-I have worked with some good people and places over the years-but I have never worked with people that will try to "jump into the fire" with me-no matter what the problem.

You all are truly professionals and wonderful friends-and a mere THANK YOU falls so short of how I feel." 

Debbie P
Distributor
(working for a health and beauty account)

Another nice compliment for JHB's excellent staff

We don't publish contact names or company names for privacy and competitive reasons.

JH Bertrand made a rush shipment for this company's European division.

 

"Beth, I appreciate the sacrifices you all make for your customers, we are very pleased with the great service we always get. I can only imagine how difficult it is to keep all the details on each order straight

;-). But please let everybody know I said Thank you." 

 

Export Manager

Major ag chem manufacturer

 

 

 

Acai drink manufacturer compliments JH Bertrand

 

For competitive and privacy reasons, JH Bertrand doesn't reveal contact or company names.

Hi Tom,

Just wanted to shoot you a quick line and thank you for the neck hangers! We received them a few weeks ago and are so thrilled with the quality and look of them! As you know, neither (company name omitted)  nor myself had created neck hangers before and you were so helpful and patient through the entire process.  So a big thanks again to you and your team!  Have a great week!

Best,

Assistant Marketing Manager
Acai drink manufacturer

Customer compliment about our ability to react so quickly to perceived label issue.

We don't publish names or give other confidential information for privacy and competitive reasons.

"Jeff, I’d like to personally thank you again on your quick response to coming out to our plant to verify that your labels were not defective. I like that very much in the vendors that deal with and to be quite honest with you, do not see that type of attitude with a lot of my other vendors. We did indeed have a bad sensor, and after it was repaired, I have had no issues running the “faulty” labels. Again, thanks for your responsiveness and I am looking forward to doing business with you in the future."

Engineer at major ag chemical manufacturer

Jeff Bertrand comment- When problems occur, react quickly and do it with passion. Often, it becomes an opportunity to forge a closer relationship with your customer.

One of the nicest compliments from a JHB distributor we ever got!

Dear Jeff,

I wanted to take a moment to tell you how much I appreciate the “partnership” we have formed with J.H. Bertrand.  Over two years ago when I first quoted my labels, you were not the least expensive, but the level of customer service I received was outstanding and I knew my labels would be in great hands. We simply could not be happier with the label quality, turnaround, or pricing and the customer service is just second to none.

I would highly recommend J.H.Bertrand to any company looking to do business with you.  The JHB team simply cannot be beat.  I continue to be extremely pleased, which is why we now produce 12 different labels with you. This is my 26^th year in the printing industry and the first time I’ve ever worked with such a cohesive team offering outstanding service with such superior quality.  As a distributor, I've worked with literally hundreds of vendors.  JHB never ceases to amaze me!

 Your team is to be commended for their consistent efforts.  Jennifer Thomas simply offers me the best customer service and her response time is more than I can ask for.  She is always so friendly and extremely knowledgeable. The rest of your team from Aristotle Pantelis to Ann Chimera to Beth Donhauser, to the people in your plants and your pre-press team are greatly appreciated for time and again making me look so great!

Bravo! Keep up the great work and thanks so very much!  You certainly have so much to be proud of! Here's to many more years working together!

 Sincerely,

Lisa L

Kansas City, MO

JHB Distributor

A kind note from a distributor

We produced a nice booklet label project for this customer a few months back. In a follow up email, we received the note below. As normal, we don't publish names or give other confidential information for privacy and competitive reasons.

Our customer wrote:

"Before we get to that, I want to respond to your inquiry about the possibility of producing more of the fold out labels.  I can’t say with any certainty that there will be another order coming within the next few months.  What I can say with certainly is that our customer was absolutely thrilled with the job you did and has assured us that any future orders and new opportunities for the same type of application would come to us.  And…if it comes to us it will be coming to you.  The support you provided me was exceptional!"

A JHB Distributor

 

 

Really nice compliment from a distributor

We don't publish names or sensitive information for privacy and competitive reasons.

 

"I really like the service, honesty,responsiveness and can do attitude of everyone at Bertrand! Very refreshing! Most definitely can buy more time for the delivery. Can you ship by 11/21, if you need more let me know and I will try and get it!"

 

Our response (from Jennifer)

Thank you for the kind words and the extra time! I don’t think we’ll have any problems shipping by 11/21. I will let you know if we have any further concerns.  Please watch for another e-mail with your confirmation attached. Talk to you soon!

Jennifer Thomas

Customer Service Rep

(716)631-9201

 

A nice compliment for our executive project manager

Sensitive information is always removed when a nice comment is published.

Hi Beth,

I just wanted to say Thanks and what a great experience working with you and your company.  Thanks for all your help.

Sherr

(From a large oil company)

Kind email from sales manager at label company

This email was sent to my father by a label manufacturer. We have removed names and other sensitive information for privacy.

Hi John,

   Thank you for your recent e-mail. I often refer people to your company
and the clients are very impressed with the wide-range of work that your
company can produce. I would be happy to consider selling the "new and
improved" booklet label and I was wondering if you had any samples that I
could take a look at. Please also feel free to direct customers our way if
there is a request for something that you are unable to manufacture. I
appreciate your time and look forward to us working together.

May you have continued success in all that you do.

Sincerely

Sales Manger for label company

Nice comments about JHB on international shipments

More and more of our shipments seem to be ending up in other parts of the world. One of our most recent projects (an ag chem booklet label) was sent to both Australia and China. Setting up those shipments can be complicated. If the paperwork isn't right, it may delay it in customs so we really work hard to not only make the booklet label, but also make sure that the shipment is prepared properly.

Here's what our distributor and the end customer in Australia said (contact last names, product names and other sensitive information has been removed for privacy):

Distributor-

Jennifer and Ann,

Please see the correspondence that I received below from my customer here in Virginia and then the one below that from Australia.  Thank you for everything you did to make this all come together.  I hope we will be rewarded with many more opportunities for these folks.  I am also forwarding an email that was sent from China. 

God Bless both of you for your hard work and dedication.

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THOUGHT YOU MIGHT WANT TO SEE THIS.  HOO RAY!!!!!!!

ALL OF YOUR HARD WORK PAID OFF.  THANKS.

HAVE A GOOD WEEKEND. 

SUSAN

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Susan,

We received the ##### labels yesterday (thanks for that) and have applied them to the canisters.

We are most pleased with how they have turned out. They are perfect (if you can use that word to describe a label)!

Thanks again for all of your help.

Have a great weekend,

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